Frequently Asked Questions

How do I reset my password?

Click "Forgot Password" on the login page. We'll send you a link to reset it via email.

Can I delete my account?

Yes – please contact our support team, and we will initiate the deletion within 30 days, subject to statutory retention requirements.

Which payment methods are accepted?

Credit/debit cards via Stripe as well as offline payment (cash/bank transfer), if supported.

When will I be charged?

At the time of booking. Refunds are processed via the original payment method.

How do I book a service?

Select a service, set the date and time, enter your details, and pay securely. The provider will confirm the booking shortly.

Can I cancel a booking?

Yes – go to "My Bookings" → select the booking → Cancel. Cancellation policies vary depending on the provider.

How do reminders work?

You will receive email reminders 24 hours before the scheduled service.

What is this platform?

A service marketplace and business directory that connects customers with verified local providers.

Is registration free?

Registrations are free. Providers can start with a free plan and upgrade for additional features.

How do I become a seller?

Click on Register → "I want to sell services" → Enter your company name. After verification, you can list services.

How are payouts processed?

Earnings are credited after each completed booking. You can request payouts via your merchant portal → Payouts.

What is the commission fee?

The standard rate is 10%; it varies depending on the subscription. You can find the current rate on your billing page.